Subscription terms and conditions

Terms and Conditions for Subscription Services

Last Updated: 29/04/2025

Welcome to Sunset Clean and Pest Management! By subscribing to our services, you agree to the following terms and conditions. Please read them carefully.

1. Subscription Services

Sunset Clean and Pest Management offers subscription-based services for carpet cleaning, pest control, and other related services. Subscriptions are billed on a recurring monthly basis according to the plan chosen at the time of sign-up.

2. Subscription Plans

Types of Services: Customers may select from various subscription plans available on our website, each offering different service levels and benefits. These are maintenance plans and not suitable if clients need work done immediately
Cooling off Period: There is a 14 day cooling off period if you change your mind. You may cancel you subscription in the first 14 days with a full refund.
Payment: All subscription fees will be charged to the payment method provided at the time of subscription. Payments will recur monthly based on the subscription plan selected.
Renewal: the subscription will automatically renew at the end of the 12 month period unless Sunset clean is notified in writing within 30 days of the renewal period

3. Cancellation Policy

Cancellation Process: Subscribers may cancel their subscription at any time by logging into their account on our website or by contacting customer service at sunsetclean@live.com
Notice Period: To avoid being charged for the upcoming billing cycle, cancellations must be completed at least 14 days before the next scheduled billing date.
Refunds: If you cancel your subscription after a billing cycle has been processed, no refunds will be issued for services already rendered or payments processed. A cancellation fee will be charged, equivalent to the value of the services already rendered, if services have already been completed

4. Modifications to Subscription Plans

Sunset Clean and Pest Management reserves the right to modify subscription plans, including prices and service offerings. Subscribers will be notified of any such changes at least 30 days in advance. Continued use of the subscription service after notification of changes constitutes acceptance.

5. Customer Responsibilities

Subscribers are responsible for providing accurate billing information and keeping it updated. If any fees are not successfully charged due to incorrect billing information, we reserve the right to suspend service until payment is received.

6. Termination of Services

Sunset Clean and Pest Management reserves the right to terminate or suspend subscriptions at its discretion if it determines there has been a violation of these Terms and Conditions.

7. Limitation of Liability

To the fullest extent permitted by law, Sunset Clean and Pest Management is not liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the state in which Sunset Clean and Pest Management is located.

9. Amendments

We may update these Terms and Conditions from time to time. Subscribers are encouraged to review them periodically. Your continued use of the services after changes are posted constitutes your acceptance of the new Terms and Conditions.

10. Contact Information

For any questions or concerns about these Terms and Conditions, please contact us at:

Sunset Clean and Pest Management
Phone: 07 49055044
Email: sunsetclean@live.com

Postal address: PO Box 1111, Emerald, QLD, 4720

Privacy policy

Last Updated: 29/04/2025

At Sunset Clean and Pest Management, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and subscribe to our services.

1. Information We Collect

We may collect the following types of information from users:

Personal Information: When you create an account, subscribe to services, or contact us, we may collect personal details such as your name, email address, phone number, and billing information.
Non-Personal Information: We may also collect non-personal information about your interactions with our website, such as pages visited, and the time and date of your visit. This data helps us improve our services.

2. How We Use Your Information

We may use the information we collect for various purposes, including but not limited to:

Processing your subscription and billing.
Communicating with you about your account and our services.
Improving our website and services.
Sending promotional materials and updates, should you opt-in to receive them.
Responding to your inquiries and providing customer support.

3. Disclosure of Your Information

We do not sell or trade your personal information. However, we may share your information in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors and email service providers. These parties are obligated to protect your information and use it solely for the purposes for which it was shared.
Legal Requirements: We may disclose your information if required by law or in response to legal requests.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access and request copies of your personal information.
The right to request corrections to your personal information to ensure it is accurate and up to date.
The right to request deletion of your personal information under certain circumstances.

To exercise your rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, track usage, and collect information about visitors. You can control cookie settings through your browser, but disabling cookies may affect the functionality of our website.

7. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Sunset Clean and Pest Management
Phone: 07 49055044

Email: sunsetclean@live.com

Post: PO Box 1111, Emerald, QLD, 4720